MakeMyTrip India — amount deducted without any confirmed ticket and no refund

I booked a ticket for myself from bangalore to bali on the 09/01/2020 with booking id: in1b[protected], amount of rs 57809 was deducted through axis bank upi but the transaction was failed without any confirmed ticket. When i called the customer care and they informed that the amount has not been received due to technical issue and the amount will be refunded with 72 hours from the bank. After 3 days when i inquired with the bank, they took 15 days to investigate and came back saying the amount is debited to the beneficiary [protected]@icici. This is pathetic from makemytrip as they are playing with customers time. Kindly provide me the resolution since rs 57809 is not a small amount to bear for so many days.