MakeMyTrip India — Amount not credited back

Rama Jyoti

Address:	New Delhi, Delhi, 110045
Website:	www.makemytrip.com

Reference id:[[protected]] booking id nf[protected]

I tried to modify my booked flight on 18 th feb. Make my trip had to charge me rs. 3012/- for trip modification, which i paid through my mobikwik wallet.

This transaction failed and i called up the customer care, they promised that refund would be provided in maximum 5 working days

I am still waiting for refund and it is nearly a month now. I am regularly following up with them through email and phone but everytime i send an email i just get some assurance and they request for some more time

As per the email that i just received, they have requested for some more time till 19th march.

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MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Rama Jyoti

In reference to your complaint, we have validated your case with our concerned department and found that an amount of Inr 3012/- was charged against the date change transaction but the date change was not done. Now, on 16-Mar-16 we have initiated the refund of Inr 3102/- from our end. The same should reflect in your account within 2-3 working days. We thank you for contacting us.

Assuring you best of our services.

Team-MakeMyTrip Care