[Resolved] MakeMyTrip India — automatic reading of card details & otp from my mobile

[Resolved] MakeMyTrip India — automatic reading of card details & otp from my mobile

D [email protected] from Mumbai, Maharashtra

Booking id nf[protected] On 24th march 2019 i was just checking the airfare mumbai-bangalore-mumbai. My credit card details have been saved in makemytrip account for easy payment. For my surprise, while looking for the fare for the above mentioned sector, suddenly these tickets have been booked by automatically selecting my credit card and otp. An amount of rs.5349/- has been debited to my credit card account. Automatically reading otp from the mobile is illegal. I immediately called the customer care and registered a complaint about this. I was told that their it dept will look into this matter and i will get a call back within 24 hrs. But i have never got a call back. When i try to contact them now, i am getting a msg saying that their team is busy handing jet air customers and the line gets disconnected. I request your help in getting refund of rs.5349/- to my account immediately. Was this information helpful? No (0) Yes (0)
May 3, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Apr 01, 2019 MakeMyTrip India Customer Care's response Dear Deepa, Regret the inconvenience! In reference to your complained, we have checked and verified no tech issue as booking was made from saved cards which does not require CVV and OTP gets auto captured if customer don't cancel transaction within 5 seconds. Please note for any cancellation fare rules would be applicable as mentioned on your E-ticket Regards, Team- MakeMyTrip Care
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[email protected]

from Mumbai, Maharashtra

Cancelling within 5 seconds is not at all possible since there is no option to cancel. The ticket got booked within 2 seconds. If I go the option and cancel immediately also cancellation charges will be applicable. I tried calling customer service which takes a lot of time to connect.

Auto reading OTP is not at all acceptable since it is illegal. OTP is meant for secured transaction.

You are once again requested to refund me the full amount.

Apart from this, I am getting fraud calls everyday in the name of Makemytrip asking for my bank details for refund.

Regards
Usha