[Resolved] MakeMyTrip India — bad handling of customer relationship | |||
I had made a flight booking del-ccu vide nf[protected]. When i went online to make a date change, i was not allowed and, instead, asked to apply for an executive to call me. Even after 32 hrs of the above, i did not get any call. In desperation, i became panicky and called makemytrip. No positive response. Then, having no alternative, i booked a fresh ticket vide nf [protected]. I have not cancelled the earlier ticket, I am a customer of makemytrip for last 15 years. I am a mmt black member too. I have 1055 in my wallet. Can u please help a senior citizen in distress??? Was this information helpful? | |||
Mar 11, 2019 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Feb 06, 2019 MakeMyTrip India Customer Care's response Hi BABUPAGLA Greetings from MakeMyTrip. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, in reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Regards, Team - MakeMyTrip Care | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
39%
Complaints
8076
Pending
0
Resolved
3068
+91 12 4289 8747
+91 12 4462 8747
+91 12 4462 8765
Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
View all MakeMyTrip India contact information
Nobody has a duty to respond on anonymous requests, on unidentified requests.
If the e-ticket does not state the prohibition to change of flight,
the author can to submit the writeen / electronic complaint for refund /compensation,
which is addressed to service provider with exat request.
If the complaint for refund/compensation is not succeeed with 15 days (no e-ticket change, no refund),
the author can bring the civil suite to the local Indian court in your state, via laywer or by himself.
Chargess start from 10000 for such type of cases + own efforts.
Time limit: such types of claims can be submitted to the court not later than 2 years following the refusal of the service, or the date of the reply of the service provider, or the flight.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
[protected]@vivaldi.net