MakeMyTrip India — Baggage Insurance scam - Money taken insurance not provided

Address:	Gurgaon, India
Website:	makemytrip.com

Hi There,

I bought a return ticket through MMT London-Delhi-Indore, with Lost/Delay baggage insurance at the time of purchasing the ticket.

While going back to London my airline lost my baggage on 26th Nov. I contacted MMT and informed them about missing baggage. On which they asked me to send them a letter from Airline which confirms the baggage is missing. I submitted a letter via reference no.[protected] on 27the Nov 2021.

After three days when I asked them to proceed with a delayed bag compensation claim, they informed me they don't deal with insurance and I have to contact the insurance company.

It was surprising but still, I said ok give me insurance company details, on which they said we don't have insurance details and at the time of purchase, the insurance company must have sent you the policy. (MUST HAVE).

To which I said I never received any insurance policy, and now it doesn't matter, please provide me insurance details so that I can connect with the Insurance company, on which they said they don't have any details and once the journey is over, an insurance policy cannot be provided.

Since that time I am following them but they are not providing me insurance policy details, they are sending me mail they are trying to reach me but are not able to reach me. I am in London how my Indian number will work in London, I gave them my UK number but they are still saying I am not reachable.

Question Raised.
1) When you don't deal with insurance why did you ask me for lost baggage confirmation?
2) I paid you for insurance, so it is your responsibility to send me the policy, you yourself not sure insurance company has sent your customer policy or not?
3) I am not reachable, I gave my brother a number who is in India, why don't you contact him on my behalf?
4) For a moment let's assume they sent policy and I lost, so am I not eligible for an insurance claim?
5) Why do they want to reach me, just share the policy.
6) They just called and offered me to take your insurance money back but they can't provide an insurance policy.

Seems like MMT is running a big scam, doing total fraud, there are thousands of consumers who are doing insurance everyday through their website, they are just eating their money and if someone claims they ask to take insurance policy money back.

#FraudMMT