[Resolved] MakeMyTrip India — big blunder by country inn n suites on booking thru makemytrip

Juhi Bose

from Delhi, Delhi

Website:

Www.makemytrip.com

We booked country inn and suites for 12th n 13th august... With booking id: nh[protected]. We made the full payment for 2 rooms and got a confirmation from make my trip as well. Now yesterday on 31st july... We are getting a call from country inn n suites front office staff neelam and manager - arpit that though they have got the voucher but they cannot give us any rooms on our dates. They said they have given our rooms to someone else.

This is absolutely ridiculous... We booked 3 weeks in advance to be sure as we r travelling with kids n did not want any hassles... But this call from country inn n suites has given us double the stress...
Please get this resolved for us as we want to stay in the same hotel that we booked or else get us rooms in jaypee and marriott, mussoorie.

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Sep 15, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2018

MakeMyTrip India Customer Care's response Hi Juhi,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the team had a discussion with the hotelier(Pawan) and he has confirmed for the check-in.

Thank you for your co-operation.

Assuring you best of our services.

Team-MakeMyTrip Care