[Resolved] MakeMyTrip India — Boarding point time

Gajanand t

from Gurgaon, Haryana

Address:	440009
Website:	www.makemytrip.com

I have booked two tickets to pune. I have received message from mmt.
In which the boarding time was mentioned as 3.30pm from the boarding point i have selected.
I have reached the boarding point at sharp 3.30. Pm
But when i have enquired on the help desk, they told me that bus has already departed at 3:00 pm. They said that the bus departure timing is 3pm only.
I have struggled to get the taxi for the final boarding point which was far away from the first boarding point.
I have to spent extra money on that.
Such kind of poor service from such a brand is not at all expected.

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Sep 23, 2016

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Aug 17, 2016

Updated by Gajanand t I have logged a complaint on company portal for the same on the very next day of my journey but the same is still pending.

Verified Support

Aug 23, 2016

MakeMyTrip India Customer Care's response Dear Gajanand t

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care