[Resolved] MakeMyTrip India — Booked lodge instead of hotel

swapjayw2

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400081

This is with regards to booking ID IN1611B8S2465955. I had booked this package from your representative Nemat Hashmi.At the time of booking it was told me that the Hotel is 3 star and it was already communicated to your representative that I don't need such hotel. Your representative had told me that it's a very good hotel. Below are disadvantages of this hotel.

1.Tap is broken
2.Flush is broken
3.No Toilet paper
4.AC not working
5.Lots of dust
6.Dirty water Jar
7.The hotel daily rental is Rs.1600 and I had paid Rs.36000 for overall package.
8. It looks like lodge and not hotel.

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Mar 14, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2017

MakeMyTrip India Customer Care's response Dear swapjayw2,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding the service issues.
We sincerely regret for the inconvenience caused to you, please note that we have initiated the refund of INR 1450/- on 02Feb17 with ARN number#'74332747034703311373129.
Hence we request you to check with your respective bank for the same along with ARN number.

Kindly do let us know once the refund received by you.

Awaiting for your revert!!

Regards
Team-MakeMyTripCare.