[Resolved] MakeMyTrip India — booked same ticket in same flight two times

sisira rath

from Mumbai, Maharashtra

Address:

Solan, Himachal Pradesh, 173205

Dear sir or mam
I have booked ticked on make my trip on dated 24.09.2017. During the transaction complete and money transfer a message display sorry transaction is incomplete. The money will be reimburse. So that i prefer to book another ticket on same date with same flight. After booking i saw that two tickets are booked. My booking id is nf[protected] (Delhi to bbi) so that i am again book flight. So please return my money. I am trying but it is not possible to speak with customer care.
Please help

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Nov 16, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Sep 26, 2017

Updated by sisira rath sir
on dated 24.09.17 i have booked ticket .during transaction time it is failed but money debited from my account.So i again book another ticket.And successfully ticket booked. while i checked for my ticket on same day two tickets are booked with same name person which is a system related error and it is not possible on same day same person will go with two ticket.
Details of tickets are:
1. Reference No.NF[protected]
PNR:Y8FKHY & IFMMNA
2.Reference No. NF[protected]
PNR: U9EFNV & YK1N2R
Passenger Name:
Sandeep sharma & Renu Bala
please evaluate how it is possible and get my money back

Yours sincerely
Sisira Rath
mob.No. [protected]/[protected]

Verified Support

Oct 07, 2017

MakeMyTrip India Customer Care's response Dear sisira rath,

Greetings from MakeMyTrip!!

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience and delay in response. Further, in reference to your complaint while validating the issue we have found that, our concerned team has handled your case over Twitter and processed full refund of Inr 14168/- on 29-Sep-17 with a refund reference number#[protected]. We hope your concern has been resolved. Thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care