MakeMyTrip India — Booking aginst fully occupied hotel

I have booked a hotel in bhuvneshwar on dated 22/7/2023 . And when I reached hotel for check in there but hotel manager of booked hotel deney for my check in and told me why make my trip in booking the room while hotel is fully occupied so I have to return back from hotel with bag and bagage while it was raining I suffered that terrible situation at that time. I was waiting till late night to resolving the problem but no one has respond from make my trip. Beside it they are sending a massage that what was your stay.