[Resolved]  MakeMyTrip India — booking cancellation - not received refund

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1609, Sector 69, 160062

I had a booking through make my trip from new delhi to newark (Booking id nn[protected] on 3rd sept 2019 but due to some personal issues i have to cancel the booking so i talked with make my trip customer care executive to cancel the same, as the cancellation is within same day of booking so there would not be any cancellation charges from airlines end. I requested cancellation on same day and executive confirmed me over phone that the same has been done by him but i have not received any confirmation regarding cancellation on mail or sms on that day. Then after doing many follow ups finally on 12th sept 2019 i spoke to mmt supervisor mr prathamesh where he committed and confirmed us that cancellation has already done and refund will be initiated within 72 hours but still i not get any confirmation on mail or sms. On 18th sept i again talked to mr prathamesh and i shocked to know that he has not initiated refund yet. Today is 20th sept and still make my trip team not responding on our refund status. I had paid ticket charges thru credit card and due date for paying my credit card bill is approaching soon and i am worried when will i get the refund. Need to resolve the issue on urgent based as i am already very harassed by makemytrip team.