MakeMyTrip India — Booking failed but deducted money. Happened twice

Address:Tower B, DLF Building No. 5, DLF Cyber City, DLF Phase 2, Sector 24, Gurugram, Haryana 122002, India
Website:www.makemytrip.com

I had booked Shivam BNB Hostel, Goa on 7th Nov, 2021 for a 2 day stay from 30th Dec 2021 to 1st Jan 2022. It showed booking failed but deducted Rs. 3850 from my account. I tried booking again but same thing happened, deducted my money again. After some time i got 2 messages about my booking confirmation for same dates. I tried complaining via twitter but no response has been there so far.
Please refund my amounts for both the bookings (Rs. 3850 + Rs 3840)
as i have already booked another hotel.
Booking IDs are- NH[protected], NH[protected]
+2 photos
Was this information helpful?
No (0)
Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8078
    Pending
    0
    Resolved
    3068
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information