MakeMyTrip India — Booking failed but money deducted for holiday booking Rs.54,927

MakeMyTrip India — Booking failed but money deducted for holiday booking Rs.54,927

G gautam44 from Hyderabad, Telangana Feb 9, 2022 Feb 11, 2022 This thread was updated on Feb 11, 2022

On 1st February i tried booking a holiday package through make my trip app and my money got deducted where as it showed in app as booking failed . i have contacted my bank HDFC and they say it has been credited to merchant account which is MMT, but MMT refuses that there is any kind of credit from my bank and i am stuck in between . i have raised multiple complaints but not of any use, i kept on talking with make my trip representatives but there was no use . no body giving a proper response, bank needs a statement from make my trip which they are not providing me . its been 9 days already but my money is still not refunded by any of the party's i am attaching some evidence for supporting my case mmt please return my money . +4 photos Was this information helpful? No (1) Yes (0)
MakeMyTrip India customer support has been notified about the posted complaint.
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Dr-Sanghita Basu

Feb 11, 2022

I had booked 3 flight tickets for Tata Vistara on 23rd January but the flight was cancelled on 29th January by airlines due to non operational reasons. I am entitled to receive full refund. It has been more than 7 days from cancellation date I am yet to receive the total refund of Rs 11677. Make my trip Booking ID: NF7UT1Z59GJ578JX1273. They
Refunded amount of INR 870 instead of 11677 rs and giving excuses like wait till 23rd to 28th Feb timeline or airlines is verifying request. Airlines confirmed that they updated remarks on my PNR status for the refund. Please kindly refund at earliest. PNR 65CZZK.