[Resolved] MakeMyTrip India — booking hotel room

nazmul22

from Tinsukia, Assam

Website:

makemytrip.com

I've booked a hotel room in cosy home, gawahati, and also made the full payment to make my trip account via upi mode by google pay but i have not received the booking i'd and when i reached the hotel the hotel premises said that their is no booking by your name and then i tried to contact customer care of make my trip they don't have the option to talk without the booking i'd. Then i contacted on email i didn't got reply and then i chat on facebook page of make my trip they said they will refund it within 72hrs but i have no money in account to book hotel now... I have attached the email and facebook conversation...

Thank you

+10 photos

Was this information helpful?

No (0)

Yes (0)

Dec 21, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

MakeMyTrip India Customer Care's response Hi nazmul22,

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our social team has already worked on it.

We have found the payment and refund has been processed successfully from our end.

Thank you for your co-operation.

Team-MakeMyTrip Care