MakeMyTrip India — Booking id: in1603b0s142622

Address:

New Delhi, Delhi, 110092

Booking id: in1603b0s142622

An international trip to dubai was booked for susham khanna and rekha sethi(Sister)

On 23rd april, sushma khanna one of the passenger in the booking id got a brain attack and got paralysis. The same day emergency document received from the hospital was forwarded to sahil patyal, rep from mmt who did the visa for us.

Since 23rd i have been following up on emails everyday on refund with no response.

The entire case history and supporting docs of the medical condition were also forwarded within 3 days.

I don't understand why such a big company like mmt is not responding and refunding our money and on top of that is mentally torturing by making us follow up on emails and phone calls . Its a shame on mmt disturbing the family who is going through so much already.

If you a little dignity and some human element, don't make me follow up again and process the refund today.

I need my refund processed asap.