MakeMyTrip India — booking id: nh[protected] no booking found in hotel and wrong room given

Address:

Kolkata, West Bengal

This complaint is regarding booking id: nh[protected]. I booked a room in fabhotel mishra residency new town, kolkata for 3 nights starting from 25th august 2017. When i and my wife reached the hotel, the receptionist told me that no such room has been booked on my name. After a lot of arguments with him, he gave us a very small-room cheap low-cost room in the hotel. We had booked a super delux room and were forced to spend the night in a low-cost cheap room in the hotel without any amenities. Next morning they transferred us to one of their nearby hotels which was no better. We never got the room which we'd booked and payed for. I want make my trip to pay me the compensation and stop doing frauds with customers with hotel bookings. This is a cyber crime and i will not hesitate taking this matter to the police.