MakeMyTrip India — Booking Id: NH[protected] | Deceptive Practices By MMT

I recently booked a stay at what I thought was a nice hotel called Hotel Himalaya View through MMT for my parents' anniversary. But when they got there, it turned out to be more like a simple lodge than a proper hotel. Even though it was advertised as a 3-star place and cost around 3.2K for a night, it wasn't up to scratch.

I trusted MMT and didn't check the reviews beforehand. But my parents had a really bad time there. There was no backup power, the room heater didn't work properly, and the room wasn't warm enough even though they wore jackets inside. They tried talking to the staff, but they were rude and didn't care. It got so bad that they had to find another hotel at 6 in the evening just to have a decent night's sleep.

When I told MMT about all this, they offered a voucher for just 800 rupees. That's not enough to make up for what my parents went through on their anniversary.

The problem is that MMT advertised the place as something it wasn't. I think we deserve a full refund because of all the trouble we went through.
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