MakeMyTrip India — Booking ID :NH[protected]

Dear Sir

BOOKING ID: NH[protected]
Hotel Clarion Inn Zirakpur
Dated 06.08.22

Kindly refer our telephonic discussion regarding above said booking. We advise that we have made booking of hotel showing rating of the hotel as Four Star. The hotel don’t deserve even single star.
When we reached the hotel even the reception hall is not air conditioned. After formalities when we reached the room, the room was full of foul smell of washroom, there was leakage of water in washroom. The boy who came to our room with luggage, told that the room was opened after many days. In addition there were huge sound of construction going on in the hotel.
We immediately came back at reception and complained about all these problems, they shown us 2-3 rooms at 5th floor having same type of problems. At that time we are watching these rooms, the light gone, there were no back up for 15 minutes. When the backup light started working, the lift didn’t work on backup and we have to come down through stairs.
In the meantime we have advised your team member perhaps Ms Aditi in detail. She also tried to call hotel people but they didn’t respond. She has word with them through our phone. The behaviour of the reception people and their higher ups Mr Sachin and Mr Rajat was totally unacceptable. We left the hotel before half an hour of reaching.
We are wondering how you can be showing four star rating to such a hotel, it’s just like cheating with the customer. We have a talk with you two three times Saturday for more than two hours wasting our holidays time but still waiting for our refund of money. We were told by Mr Arpit who told he is Supervisor here will resolve the issue and call on Sunday between 2.00 pm to 3.00 pm. But we didn’t receive any call or refund of money. Again we called on Monday at 6.25 Pm and discussed with Mr Pulkit. You are in the service industry and can’t befool your customers showing wrong category of the hotel. The hotel which full of labour due to construction/ renovations should itself stop booking of rooms. Your team should visit the hotel to access it again to delink the hotel from your panel.

I have been your old customer booking through you many times hotels and flights and never made complaint to you. But now I have the worst experience. I live in Patiala and Chandigarh is not far away still we booked hotel to stay their leisurely as my daughter with her kids came from Australia. I’m very upset with the way the hotel people behaved and your response. We need full refund of money as we don’t want cancel but need to cancel due to bad condition of the hotel and reported the same immediately to you. If we don’t receive any positive response from you, we have no option but to contest through COPRA.