[Resolved]  MakeMyTrip India — booking id - nl[protected]

Hello akosha team,
Greeting of the day, hope you are all are doing good.

I come to know about you from my friend and he suggested me to talk to you people about it. So i am writing my issue in detail. Have a look at it and let me know if you need anything else from my side.

Problem: i booked the holiday package from makemytrip online while booking travel expert faisal shaikh (Faisal. [protected]@makemytrip.com) had said that if any natural problem happens (Like snowfall or land slides) during the trip then their team will help in any circumstances but it did not happen at all. I was stuck at udhampur checkpoint while going to srinagar due to land slides and i informed same to mmt team that i stuck here and they said we will get back to you in 2 hours but they did not, i kept on waiting there till evening but there was no answer from them, later on, i got back to hotel in katra.

I requested to postpone my trip and they were not ready to do it at all. I called to the hotel people directly and talked with their management, they said normally we do the trip postpone as per customer requirement, same i informed to deepak rajput (Mmt agent) but he did not contact any hotel for any postpone request. And after 15 days i got a call from deepak (01/03/2018 11.12 pm mmt agent) and got the response that your trip neither can be postponed nor refundable.

And during all above process, i was also continuously chatting and informing all things to mmt escalation manager akshay manocha on whatsapp but did not get any satisfactory answer from him also.

Booking date: sun, feb 11, 2018, at 9:42 pm

Location of problem: srinagar (Problem was started from katra (Udhampur checkpoint),

Date of journey: thu, 15 feb'18 - tue, 20 feb'18, amount paid: rs. 50, 000/. Approx.
~

I was in touch of with mmt management till last 06/04/2018 but later on, they did not reply;

Here are last 2 emails;

Reply to my mail:
~
Response by email (Harinder singh) (03/04/2018 05.08 pm)
Dear vinay,

Greetings from makemytrip!

We have rechecked with all the vendors for refund/postpone of the booking however they have denied for to do the same.

Hence please consider this as final stand from makemytrip.

Regards
Harinder singh
Management team representative
[protected]
~

Then i asked;
~
Hello harinder,

Thanks for looking into it and i appreciate your efforts contacting hotels.

But do you have any explanation why mmt team reached to hotels after booking dates on 16 feb, in spite of informing everything in time during the trip? And even mmt escalation manager was aware of all these things (It can be checked in chats attached in my first mail).

Thanks
Vinay
~

Here is their last reply.
~
Response by email (Harinder singh) (06/04/2018 03.25 pm)
Dear vinay,

Apologies for the delay in response.

Please be informed that we are still working on this case and cab vendor has approved 50% refund however hotelier has denied for the refund.

We are chasing hotel for the refund and there is no mis-commitment found for date change in such scenarios.

Regards
Harinder singh
Team - customer delight
~

Later on, i asked for an update but there is no response.

I'll appreciate it, if you can help me with it.

Thanks
Vinay