MakeMyTrip India — Booking ID: NL[protected]Pathetic Experience from MMT)

Hi, I have booked the complete package from MMT for my honeymoon vacations by thinking MMT will take care of everything just by paying extra as purchasing the package from MMT. MMT assigned the RO(Relational Officer) with its packages and if you try to reach out to mmt support they will simply say just reach out to your RO only and the amazing thing is RO doesn't respond. RO's doesn't take any followup/feedback whether you are getting the things as per your itenary or not. My flight got cancelled in srinagar due to bad whether and when i try to reach out to airline they say just reach out to your travel partner since its a group booking we can not do anything in that. and when i reach out to mmt it says reach out to your RO and finally RO doesn't respond. I was hopeless what to do now at airport since cab also dropped at the airport as per the itenary and now they are free. Finally RO picked up the phone when i asked when will i get the reschedule tickets she said i would suggest do it by youself since MMT process will take time at least 3 days after having the confirmation from all the guests. totally nonsense since we have individually booked the package so why the hell they booked the air tickets in group booking and at last saying will give the refund 2.9K and if i purchase by myself it costs around 20k on an urgent basis. and also i asked for the accomodation support and for the cab support since i am very new to the city and don't know anyone apart from MMT. but again RO said you have to do it by yourself only. we can max give you the air tickets refund and that also still not been CREDited. I thought MMT is a big company and it will do every possible thing for better CUSTOMER experience but that was the opposite in my case. I have got one thing now MMT is completely "###"