MakeMyTrip India — Booking ID: NL[protected]

I am giving detailed sequence of my ordeal in past few days

I have made holiday booking to Northeast through subject booking ID from 18th December to 23rd December' 2021. I had mentioned to the booking executive that this group is having guests from overseas who will be arriving on 12th December to India.

Later the Sikkim Government banned entry for people having a history of foreign travel within 10 days of their arrival. Since our guests are coming just five days before travel, it's not possible for them to travel to Gangtok and rest cannot travel without them. So since then I have been trying to approach my RO for some alternative arrangement but she is unreachable and my booking executive is just taking time to resolve this issue.

This is a very serious matter as Makemytrip is not able to provide sufficient services under different circumstances. I also created an online request on[protected] under My Trip but till date I have not received any call from MMT .

I think MMT should resolve this issue immediately without any financial implication to us.

Hoping to receive positive response from Make my trip

Regards

Suman Gupta
[protected]