MakeMyTrip India — Booking ID NN[protected]Refund not received since 8 months

Address:

No.11 Zamindar Lane, Zamin Pallvaram, Chennai-600043

Flight was cancelled by airlines, after that received confirmation mail from make my trip with the deduction detail as below
Dear Ramesh,

Greetings from MakeMyTrip!

This is with reference to your request regarding refund through web form for Booking ID NN[protected].

As discussed we regret to inform that Etihad not permitting full refund. You can keep ticket open and re book by 30th Sep'20 and travel till 31st Oct'21 with applicable fare difference if any.

The cancellation charges = INR 4000 + 720 + 300 + 649 + 849 = INR 6518.

As per above deduction in total 19000+, refund to be paid to me 13000+