[Resolved]  MakeMyTrip India — booking not accepted by ocean park (hong kong)

We booked our tickets for ocean park hong kong on 8th june 2019 for 11th june 2019 but as we went there they did not accept it saying that they are not valid. Amount of Rs 8296 was deducted from our account at the same time but we had to purchase another tickets for Rs 10, 000 from there only as they refused to accept them. This was not at all expected from such a brand like you. Even After reaching to you people in India we did not get any help. We would like you to look into the matter and refund our amout at the earliest.
Thank you
booking not accepted by ocean park (hong kong)
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Jul 29, 2019
Complaint marked as Resolved 
Jun 22, 2019

Complaint Status

MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
MakeMyTrip India Customer Care's response
Dear Customer,

Greetings from

We are sorry to read about the issue.
Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

We thank you for writing to us.

Team - Makemytrip
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