[Resolved] MakeMyTrip India — booking of hotels

punyanshu

from Nashik, Maharashtra

Address:	110091
Website:	makemytrip

It is regret to intimate that till date i have not received my cancellation balance amount of hotel booked. I have booked a hotel at alwar and as desired paid rs, 32, 063, against id no. Nh[protected]. It is understood from hotel that my booking was cancelled, and accordingly another hotel srisks wa booked for rs. 10975.26 and only rs. 6160 was refunded in place of 32,[protected] = 25, 903. Reason not intimated. I have cancelled booking of said hotel on 16.12.2018. I am sorry to say that till date no refund has been made till date. I have telephoned no. Of time to customer for the payment, always it has been intimated that refund has been made. No body is telling the amount. This is how make my trip is working? It my request not to harass customers and request no. Of times for refund. Kindly keep your reputation high. My balance refund of rs. 25, 903 is to be made immediately without any excuse. Thanks

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Mar 10, 2019

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2019

MakeMyTrip India Customer Care's response Dear punyanshu

Greetings from MakeMyTrip.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly.

Regards,
Team - MakeMyTrip Care

Verified Support

Feb 06, 2019

MakeMyTrip India Customer Care's response Dear punyanshu

Greetings from MakeMyTrip.

In reference to your complaint regarding your hotel booking, as checked, our concern team has handled your case and post validating with our relevant team/hotel and with your acceptance, they have processed an additional refund of Inr 10, 000/- on 30-Jan-19. Earlier a refund of Inr 6160/- was already processed from our end on 16-Dec-18. We request you to please connect with our team through e-mail reference number#[protected] for any further assistance.

It is unfortunate to note that your recent experience with us has not been up to your satisfaction.
Your experience has assisted us in exploring possibilities for further improvement in our service levels, for which we are thankful to you.

Regards,
Team-MakeMyTrip Care