MakeMyTrip India — Booking with credit voucher for cancelled flight

Address:

Gurugram

I had registered my complaint vide ref no. Reference No.[protected] through forum. after few chain mails i receive this email from them (listed below) however the problem is still same. and every time they reply me with stupid copy paste item they automatically close the ticket.

Dear Mr.Shekhar,

Greetings from Make My Trip.!

This is regarding your refund query due to COVID-19 issue for Booking ID NF[protected].

We would like to inform you that you can use whole credit shell amount in one passenger name and before 31st March 2021 you can use the credit shell.

We are closing this case from our end as of now. In case you have some further query regarding this than you can connect with us on our 24 hrs toll free[protected] or

[protected]
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We value your business with us and look forward in assisting you with all your travel plans.