MakeMyTrip India — Bug expected in booking air ticket process/ system

Address:	New Delhi, Delhi, 110005
Website:	makemytrip.com

I am from delhi and booked a mumbai return flight for my spouse & myself sometimes back, however to my utter shock i found yesterday that the booking was made in reverse. Instead of del-mum-del it was showing mum-del-mum

I am sure the bug is there in the application where in certain condition, such event got fired and wrong booking was made. I have been using the makemytrip sites for many years and have done several bookings in the past. This is simply not digestible to assume that i made a mistake of booking my travel in reverse order. I have had to cancel the booking and re-book the tickets but all this ate away my 10000 as cancellation cost. It is simply unfair to deduct such huge amount first of all when there's no rush in booking and booking day is far off. However another main issue is to check the bug of this kind which got activated in certain condition with certain device. I have a feeling i am paying for the mistake of yours. Kindly have it properly reviewed and refund my money in total as this kind of deduction is unfair.