MakeMyTrip India — BUS BOOK but not scheduled Nu refund.

Hi Team,

This is to inform you that I had booked a bus ticket on 17th July. I received booking confirmation below against this transaction Rs. 627 ticket Fair paid by Me.

when I reached at Bus Stand, I came to know from ticket counter that there is no below bus has been planned from their end.

Please note, It took me 1 hour to come to the conclusion that There is no below schedule from MSRTC. It was a very pathetic experience as I have not gotten any direct support from Make my trip nor at the bus end. Finally, I talked to one person from MSRTC. He Said that you need to contact Make My Trip to get your refund as there is no such bus schedule at their end.

Then, I have travelled to my destination by changing multiple buses. Please note, MSRTC has not given any other bus service against my Ticket book.

I have put the cancellation request on my trip with the option " Cancel By operator" as there is no appropriate option available.

I am not able to connect to any customer support team as it is not available on the provided number.

This is a pathetic experience as of now. Please give me the refund of Rs. 627. I get frustrated as no one is responding.
hevgaon to Mumbai

Shevgaon to Mumbai
MMT Booking ID: NU[protected]
Operator PNR: 47906761/796480/[protected]
Operator Name: MSRTC
Dept Date: 17/07/2023
Seats: 33
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Boarding Time: 07:40 PM
Boarding pt: SHEVGAON.
Address: SHEVGAON LandMark: SHEVGAON, Landmark:,