[Resolved]  MakeMyTrip India — bus cancellation and can't get money back

Booking id nu (Protected)
I want to cancel my bus e tickets.. But until it was not cancelled. I can't get refund.. I have sent email and also voice complain. But the response is my booking id and mobile no is not identified.. How is it possible..?? Please cancel my tickets and refund the money back. The mail i got was that
Fwd: reference id:[[protected]] cancellation of bus

— forwarded message —
From: sourav mukhopadhyay
Date: sat 19 may, 2018, 5:31 pm
Subject: re: reference id:[[protected]] cancellation of bus
To: makemytrip

Please cancel my bus ticket booking

On sat, may 19, 2018 at 5:20 pm, makemytrip wrote:
Image

Response

Dear customer,

Thank you for contacting makemytrip.com.

A reference id[protected] has been assigned for your query.in order to enable us to serve you better please do not change the subject line containing the reference id when replying to this email.

If you have already made a booking and have not mentioned this booking id on the email, please reply to this email with the booking id and your registered email id/phone number.

Please expect a reply from our end within 48 hours. We will try to get back to you as soon as possible.

If you are travelling within 24 hours, please call us on our toll free number at[protected] or +[protected]From networks in and outside india).

As part of our continuing efforts to make your travel more hassle-free, we provide you with a range of online services to manage your booking. Click here to manage your booking.
• change of itinerary – cancellation & date change
• baggage allowance
• airline numbers
• vouchers/e-tickets
• refund status and much more (Features vary with domestic flights, international flights, hotels, bus and rail bookings)
• customer complaintsto reach out to the escalation matrix process on our website.
• click here to find useful information and answers on our new faq (Frequently asked questions) section

Warm regards
Team makemytrip

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