MakeMyTrip India — Bus cancelled by makemytrip but didn't got my refund

Shiv kumar112

Dec 4, 2023

Website:

makemytrip

Dear Team,

i booked my bus ticket from muzaffarpur to delhi by makemytrip for 28th nov 2023. Eventually i got a text message from them -

Your Ticket with PNR:15182 on service:Bihar-Delhi with seat nos:B15 on Bus Time: 14:05 for Journey: 28/11/2023 is cancelled with Refund Amount: 1361.45, Cancellation Amount: 0.0, Cancellation Percentage: 0.0 and Cancellation Date: 27/11/2023 - BITLA SOFTWARE PRIVATE LIMITED

But on date of journey, in the app, journey wasn't showing like cancelled and i got the whatsapp update of your bus in now starting and next day i got the message of best wishes for completing my journey, that was never happened as i got the cancellation message.

Even after this i raised complaint to inapp customer support but after so many calls and reports they just replied your problem is solved. but i didn't got any single penny from the makemytrip team.

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MakeMyTrip India customer support has been notified about the posted complaint.

Dec 22, 2023

Updated by Shiv kumar112 Dear team,

it's been a long time and still i didn't get any type of communication from the make my trip team. Please look into this and resolve this so i can get my refund back.

Jan 13, 2024

Updated by Shiv kumar112 dear team it's been 1 month and still no update and no refund got