MakeMyTrip India — bus service condition

Address:

Dehradun, Uttarakhand, 248006

I boarded the bus from lucknow to dehradun run by operator named e-bus india.
My booking id is nu[protected].
The bus driver kept the air conditioner on at a temperature of 15-17℃, so low that it became unbearable for me as i could not breath properly, the air came directly on my face.
It was a sleeper ticket which i booked.
After repeated complaints to the driver, the operator and the customer service of make my trip nothing was done which could be of sufficient relief.
The compartment had a vent which could not be closed by the passenger and i was forced to sit in this cool box irrespective of my complains.
My friend named gurtej singh who was seated below in the sitting side on the first seat also complained of the cool temperature along with the other passengers in the sleeper.
This is a huge misconduct on the part of the operator as the condition was made unbearable.
On complaining again to the operator he suggested me to keep on going to the driver again and again to get my issue resolved. I had an injury in my foot the reason for which i took a sleeper bus, i could not avail the services which i paid for and this accelerated my pain and the wound in my leg got worst, this is a huge irresponsible behaviour and make my trip is also responsible for not providing proper services as is expected from a company this big which claims to provide the best of services.
I can also not find the bus operators name in the companies provided above. It was a bus run by e-bus india.
The operator did not provide a water bottle even which is a mandatory practice in all sleeper buses, for which yet again i had to get down with my injured leg.
This kind of service is not expected after paying such a huge some of amount.
Kindly find the relevant pictures attached.
I want a complete refund of my ticket and my friend gurtej's ticket, along with the compensation for travelling under such an unbearable condition, unwillingly being subjected to such air temperature in such a cold weather outside, with no option to close the vent and the medical expences i faced due to such gross misconduct of a sleeper bus operator e bus india and make my trip, as mmt should also be held responsible as they should know the services they offer are worth the money being paid by the consumer or not, being trustworthy company for providing services as they claim to be.
In the month of november when the temperature outside is going to reach 16 degrees as google shows the whole purpose of booking an air conditioned bus is frustated if the temperature is kept at 15-17℃. A warm environment is what a consumer expects and not an unbearable one.