[Resolved]  MakeMyTrip India — cab agra -> delhi (make my trip nc[protected])

Address:

Adarsh vista - villa 108 - basava Nagar main road, Bangalore, Karnataka, 560037

Greetings,

I booked a cab through the booking number nc[protected] on makemytrip website, initially the plan was to go from agra to delhi with "innova" cab.
I changed the trip by going to faridabad (Same number of km, same fare). Do a stop, and then go to new delhi airport.
As per the deal, any additional km will be claimed 13.25inr and toll has to be paid to the drive. I took the all bill for tool.
58km additional *13, 25inr = 768, 5inr
Toll = 260inr
One additional stop = 300inr (Not sure why we have this amount)
Initial amount to be paid was 3079inr
As per my calculation 3079+300+260+768, 5= 4407, 5 inr

Unfortunately i am raising complaint for several issues:
1) i booked a cab type "innova" and i got a smaller car. After discussing with customer service, the answer was that this type of cab was not available. I can understand, but it should have been raised before the trip and price should have been adjusted accordingly.
2) licence plate was not the same than the one given by makemytrip
3) driver requested more than 4800inr to be paid, and this amount has been confirmed by the customer service
4) according to the amount asked, it means my trip from faridabad to airport cost more than 1700inr when a uber or ola cost maximum 800inr.

I am fully aligned to pay a bill when it is as per the plan but it is not the case.

I would like to be at least refund for the gap of amount and have a reduction of the price due to the wrong size of cab.

Thanks in advance for considering my complaint.

Regards,

Romain pacheff