MakeMyTrip India — cab booking and reluctant customer service

Address:

New Delhi, Delhi

I booked cab (Mmt) from delhi to chandigarh 11:30 pm. Cab reached on time but the cab no. And the driver was different as i was traveling with my gf i was concerned abt her safety so i called mmt to verify the cab but they were unable to verify the no. And the original driver was requesting us not to tell abt the changes... I clearly told my problems but they were not ready to refund or provide new cab. Booking id-nc[protected]. It is so heartbreaking when brand like mmt does this to us. It is endorsed by big celebrities and the policy and trust they ensure throug ad. Mmt today left us in dangerous situation and it is so unfair.