[Resolved] MakeMyTrip India — cab booking, makemytrip | |||||
We booked a vehicle to travel from dehradun to new delhi on 12 th may 2018 to travel on 13 th may 2018, in the app it showed 3 options, 1. Indica, swift, 2, dzire/ ethios, 3. Innova/xylo. We took option 3 and booked a innova/xylo. We got a message 2 hours before the arrival time with the name of the driver and the vehicle license plate but not the type of vehicle. When the vehicle arrived it was a ertiga cng powered not a innova/xylo, we had no choice but to protest to the driver and go on because we were pressed on time to catch a flight from delhi. Complained to mmt got a message back that ertiga is an suv and in the same category as an innova/xylo. I wrote again and again i get a apology and a statement saying that ertiga is a 6 seater vehicle and its an suv. I sent them data that ertiga is an saloon/hatchback/muv also mentioned that the cost of etriga is 50% of an innova, i still get the same message. Was this information helpful? | |||||
Jul 10, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jun 08, 2018 MakeMyTrip India Customer Care's response Dear SalimWe are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. Further, while looking into your concern we have found that a few important details are missing. Please provide us with the following details: - Booking id or E-mail Id/Mobile number entered at the time of booking. We await your response to get the matter checked at our end. Assuring you best of our services. Team-MakeMyTrip Care | |||||
1 Comment | |||||
Comments
BOOKED A PREPAID CAB but the driver started arguing for extra money and began a fight in the middle of the road. Never using make my trip again.
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