We had booked a cab at mmt to pick us up from pandu nagar, kanpur at 13.30 pm on 10th feb 2018. We were supposed to report to catch our flight at lucknow before 16.45 pm. Car & driver details were not received. On reminding mmt, only driver name as mr. Mehandi hassan and his mobile number were received.
Cab did not reach the pickup point in time. On calling driver, he said that as per instructions from his company he was waiting near bus stand and insisted waiting there. The bus stand is far away from booked pickup point. On talking to his company official, who was quite rude, said that they received pickup point address from mmt as kanpur, up only as such cab will not be sent to booked address. On complaint to mmt and rigorous follow up the cab moved towards pandu nagar. The cab reached desired pickup address at 3.05 pm. It takes about 2 hours to reach lucknow airport. We were almost sure to miss the flight due to delay of cab, but luckily the flight was little late and we just got it otherwise we could have lost the cost of tickets approx. Rs.13, 000.00.
Further surprisingly the driver started asking us to pay the toll charges as per instructions of his company. We informed him, it is supposed to be included in fare already paid by us.
We wanted to use the safety belts while sitting in the back seat but it was not possible as the belt holders were covered with the seat covers. Please make note of it.
In short it was a very bad experience with mmt cab service. We had a big hassle in getting cab service from mmt and were through out under tension whether we shall be able to get our flight or not. We may not use mmt cab in future nor recommend any of our friend to use it.
Even the cab which we got through mmt from lucknow airport for kanpur on 7th feb at 13.30 pm was not up to the mark and very dirty.
We would appreciate hearing from your end.
Regards.
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