On the 12th June I had booked a flight from Halifax to Boston for the 5th July, on the same day I called MMT & requested the agent for a date change since I said I would like to take the 6th Morning flight, at the same time I told him that I was not very keen on the change & if it can be done without any extra cost then I don't mind it.
He cancelled my ticket & said I will get a full refund & that I can book a fresh ticket, while talking to him I was online and I told him that I am getting another booking of my choice so should I change the date or cancel this booking & rebook the ticket, he put me on hold and assured me that the cancellation will not cost anything, I once again confirmed with him & told him that I am making a new booking, he told me to go ahead, I completed the new booking & informed him & he said that he has cancelled the previous booking, I once again confirmed with him and he said that there will be no cancellation charges, and then I got an email from MMT, regarding that the cancellation was made due to operational problems, etc, which I have never mentioned, and this was mentioned by the agent,
I called MMT & was told that they will validate the call & refund my money & that within 48-72 hours this issue will be resolved. I called up after 3 days & was told that it was not still put up for validation, I got upset & said I was expecting a resolution in 72 hours & you have still not started the process of validating the call, I received an apology over the phone & by email.
Since then I have been daily calling MMT & sending emails but I get the same reply that they are looking into the matter, it has been three weeks now & I get the same apology, same reply that they are looking into the matter.
I had booked tickets for a vacation to meet my children in Boston & Halifax & they have spoilt my vacation.
Please help me to get my full refund as committed by the MMT agent who cancelled my flight.
Regards
Dr.Haresh Sahijwala Was this information helpful? | 
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