MakeMyTrip India — Cancellation amount not refunded

Dear Team,

I have cancelled my flight on 9th November from Dubai to Bengaluru(via Muscat).

As per policy amount should get refunded within 5 to 7 working days, but its been more than 10 days and i don't have any clue what's happening in the background.

I tried reaching over the number shared in the website but nobody is responding on the same.

Request your immediate assistance to resolve the same