[Resolved] MakeMyTrip India — Cancellation and refund ambiguity

raag76

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500058
Website:	makemytrip.com

Reference ID:[protected]
Above is the SR logged with MMT.

I have cancelled a flight tkt with MMT. I was on a call for more than 24 mins today, with one Abhishek Mehra, and he was giving all round-round answers. There was no supervisor on the floor, he was busy doing some calculations in the air, he had no clue abt the service escalation channels or contact details.

I am absolutely surprised and furious at the service of MMT! WHat is wrong with theseguys? I am not continuing with MMT, if this is how I am going to be serviced!

I have done a cancellation of this tkt directly thru the airlines, and they were prompt enough to tell me the amt of refund, and the time it will take - which is 2 days at the max.

It's been a month now, since I did this cancellation with the airline. And I have to call up MMT to find out that they have not takne any action of refunding MY money received from the airline. You are sitting on it.

And now when I get the refund intimation, all sorts of money has been deducted in the name of the airline. Absolutely ridiculous! The airline has not deducted a single rupee.

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Jan 22, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2016

MakeMyTrip India Customer Care's response Dear Dear raag76,

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

Further, in reference to your complaint, we have validated your case at our end and found that the booking was cancelled by passenger directly with airline on 10-Nov-16 but did not contact us for refund so that refund could not be initiated from our end. Also, as checked airline has provided us a refund of Inr 3735/- only so, accordingly we have processed the refund of Inr 2835/- post deducting our service fee. Please be advised that we have processed the refund as per refund received from airline (post deducting their charges) however, as a one-time service gesture we could process more refund of Inr 900/- which we have deducted as a service fee.

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Assuring you best of our services.

Team-MakeMyTrip Care