[Resolved] MakeMyTrip India — Cancellation is not done till one month of request

thamizhmaran

from Tindivanam, Tamil Nadu

Website:

makemytrip.com

Unfortunately i was booked a package without flight ticket. So i wish to cancel that and send email to makemytrip. Every email failed to sent (Email not delivered).in makemytrip.com website is useless coz there is no information available about my package, tickets, transaction detail etc... Finally i gave complaint through [protected] at may 11 2017, still no one call me and conform my cancellation. Actually my departure date is june 26. As by makemytrip terms if we cancel package before 31 days from departure then they will give 100% refund. But they don't want to give 100% refund, and they make delay artificially and think to give as many as low refund amount

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Jul 6, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2017

MakeMyTrip India Customer Care's response Dear thamizhmaran,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking ID or
• Correct Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care