[Resolved] MakeMyTrip India — cancellation of bus ticket.

Naayrav

from Pune, Maharashtra

Address:	Gurgaon, Haryana
Website:	MAKE MY TRIP

Need to cancel a bus ticket, booking id:nu[protected], bangalore to pune on 28/may/18. Unfortunately the ticket doesn't appear on my trip list in my account with mmt, nor does it detect on the customer call recording, ivr. Have been trying to call customer care since last 2 days but 24x7, it says "we are facing a high volume of calls, kindly wait". Inspite of waiting for an hour, the phone did not get connected to cust care. Tried calling many times, but in vain.
Have already raised a service request, but no response even after 24 hrs.

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Jul 11, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2018

MakeMyTrip India Customer Care's response Dear Naayrav

Greetings from MakeMyTrip!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused and delay in response.

Further, in reference to your complaint, we have validated your case and found that the refund of Inr 1683/- has been processed from our end on 27-May-18 with refund reference number# [protected]. The same should reflect in your account within few days depending upon your bank processing cycle. We thank you for writing to us.

Regards,
Team-MakeMyTrip Care

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Comments

Abhishek Raman

from Kolkata, West Bengal

I booked three tickets from Dehradun to Delhi an amount of 2412 was deducted through net banking on 28 may 2018.tickets were not booked though.how will I get my refund the reference no. Of my transaction of the bank is attached.