This is with reference to my trip booking id nc[protected] booked on 15.01.2020 for journey from ludhiana to karnal (6.15am) for which advance payment of rs585/- was made by me. I got the message from mmt that driver detail will be updated two hour before the arrival. I had to start my journey at 6.15am to reach office in time. To my dismay no updation was there from mmt about the driver detail, when i had chat with myra (Your so called help) at 5.06am reply was "as of now the driver details for this booking are not available. The curd reply from customer care when i myself contacted your helpline it was informed"no cab could be arranged and kindly arrange it yourself". I asked for alternate cab option but no support my provided.
At 5.00 am i was left with no option available with me. Booking made by me a day prior and mmt assurance of cab was left with simple reply"as of now the driver details for this booking are not available. The same reply from customer care when i myself contacted your helpline it was informed no cab could be arranged and kindly arrange it yourself.
Is this the service we as customer expects from such a reputed company. If it was the fate of our believe on you it will always be better to rely on taxi services. Further more the compensation amount which i was offered was rs.619/- for which my complain was closed by priyanka mishra on pretext that i was unable to attend call. After that i repeatedly had chat with your executive with the assurance that matter will be taken up with higher executive. Still no reply for mail sent to mmt. Was this information helpful? | 
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