[Resolved]  MakeMyTrip India — cancellation/refund/incomplete information resulting in horrible experience and loss of money

Website:

makemytrip.com

Hi,

This is about a horrible experience faced due to flight cancelled at last moment due to incomplete information provided by mmt at the time of booking.

Please see attached images that while booking flight for new delhi to cape town. For ethopian airways, your website clearly states to check transit visa, whereas for same trip, airfrance flight no information is put by makemytrip to let customer know that a transit visa may be required.

Because of your negligence, my parents were not allowed to board airfrance as they were not having transit visa for paris, as this was not mentioned on your website.

My parents needed to travel that day only as i was expecting delivery of my first child in next couple of days.

So, we had to book another flight at the counter with last minute fare, and on top of it you guys have deducted 25000, which is a huge amount. This is all when there is no fault from the customer side and purely on part of mistake from makemytrip for not providing complete information.

Kindly refund 25000 immediately