[Resolved] MakeMyTrip India — cancelled my hotel booking in kuala lumpur ramada without any information and took the money

Nikhil Kareer

from Solapur, Maharashtra

Address:	New Delhi, Delhi, 110007
Website:	Make my trip

Deeply hurt by mmt team to cancel my booking for the hotel stay in kulalampur ramada without any information to me and took full amount in advance i was stuck in the middle of the night in a new place and was charged again by the hotel in the morning i was told that the mmt never gave any cancellation fee to the hotel and gave me the mail requesting cancellation of the booking which was done without information i request to give make my trip a fitting reply to further avoid indian tourist any further greveince. Kindly let me know in this regard at [protected] nikhil kareer

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Nov 5, 2018

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Oct 04, 2018

Updated by Nikhil Kareer Booking no NH[protected] Hotel ramada suits near kl Tower kulalampur Malaysia in the name of nikhil Kareer ph [protected]

Verified Support

Oct 05, 2018

MakeMyTrip India Customer Care's response Hi Nikhil Kareer,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

Oct 05, 2018

Updated by Nikhil Kareer Sending booking information

Oct 05, 2018

Updated by Nikhil Kareer Kindly send me the my money back.

Oct 06, 2018

Updated by Nikhil Kareer I have sent details of the booking made and money given please revert

Oct 09, 2018

Updated by Nikhil Kareer Please intimate make my trip for the inconvenience caused to me for cancellation of my hotel booking without my permission and kindly revert back soon