[Resolved] MakeMyTrip India — captured incorrect customer name

1 Review
Mumbai, Maharashtra, India
 Rohini Kawade on Feb 14, 2019
I made the bookings for my husband using makemytrip website on 14th february 2019.
I put in all the details and verified the same for correctness.
Once the ticket was booked i checked the name and noted that the login name was picked up as the traveller name onto the flight ticket.
I tried calling makemytrip customer service and updating the same however the site asks to connect with the airlines to update the name and the airline suggests that the names cannot be changes as per the policy.
Due to a bug on the makemytrip site which picks up the login name instead of passenger name i have lost about 7000rs.
Complaint marked as Resolved Apr 2, 2019

Complaint Status

[Feb 14, 2019] MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
MakeMyTrip India Customer Care's response, Mar 01, 2019
Dear Rohini Kawade

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -

• MakeMyTrip Booking Id.
• Email address or number entered at the time of booking.

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care
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