[Resolved] MakeMyTrip India — car rental and non refund and unethical practice

Chavi Bhargava Sharma

from Delhi, Delhi

Address:

Faridabad, Haryana, 121001

I had booked a cab from faridabad to dehradun for the 30th sept 2017 and the pick up was at 4 am. The money was deducted and the confirmation mail i received from makemy trip. At 2:30am they sent a message saying that the booking was cancelled. It was very difficult to get another cab and their executive committed that they would pay for the charges and i would have to send the bill.
Today i get a email stating that the issue is resolved and no refund has been processed. It is blatant cheating and it was a nightmare for me to book a taxi on the 30th. I was travelling with my aged mother who is77 years and we had to go to dehradun due to an emergency.

The team is highly unprofessional and unethical.

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Nov 24, 2017

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

MakeMyTrip India Customer Care's response Dear Chavi Bhargava Sharma,

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care