[Resolved] MakeMyTrip India — Cashback not credited - false promise - cheating people

Parthi2486

from Bengaluru, Karnataka

Address:	122016
Website:	MAKE MY TRIP APP

Dear team,

Basically what happen was, i booked hotels through makemytrip app . Bookings date was 31st march 2016, 01st april 2016 and 2nd april 2016.
As per the terms and conditions, the cashback has to be received by 21 days. But i received the cashback only for one booking (Ie) 01 apr 2016 - sukmantra resort - nh[protected].

So when i enquired about this to customer care, they initially replied me stating that no bookings found. Then i send the booking ids to them. Replied me back saying, "cashback cannot be processed".

This makes me frustrating. If i haven't applied the code, how come i receive the cashback for one hotel booking out of three. I am 200% pretty sure that i applied the code during booking . The cash back not received for the booking ids are nh[protected] the sea horse resort - 31 mar 2016 & nh[protected] the belmonte by ace - 02 apr 2016.

Kindly request to take this as a formal complaint against make my trip. Because this situation shouldn't happen to any one in future. Giving false promise and cheating the people.

Was this information helpful?

No (0)

Yes (0)

Aug 8, 2021

Complaint marked as Resolved

MakeMyTrip India customer support has been notified about the posted complaint.

Related MakeMyTrip India reviews

View all 8084 MakeMyTrip India Reviews

Comments

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Parthi,

Greetings from MakeMyTrip!!
We regret the delay in response from our end. Understand the investigation is taking a bit longer than expected but rest assured we will close the matter at the earliest.
In future, should you require any other assistance, please visit https://support.makemytrip.com/customersupports.aspx?actiontype=COMPLAINTS .

Assuring you best of our services.

Team-MakeMyTrip Care

MakeMyTrip India Customer Care

from Gurgaon, Haryana

Verified Support

Dear Parthi,

Greetings from MakeMyTrip!!

We are sorry to read about the issue, In reference to your complaint regarding Cashback for all 3 booking Id's.
As we have checked and found the details as below

Booking Id Processed Date Cashback Amount
NH[protected] 17th April16 INR 715
NH[protected] NA NA(As no deal code was entered)
NH[protected] NA As per T & C, customer will receive Cash bank only on 1 transaction per email ID, which he has already availed on NH[protected], hence cash back will not processed for this booking Id.

Hence the applicable cash back has been processed already.

Assuring Best Services.
Team-MakeMyTrip Care.