[Resolved] MakeMyTrip India — cashback not received for the booking id nf[protected] | |||||
I made a booking for the flight from Mumbai to Delhi and back from Delhi to Mumbai (NF[protected]). I did apply the FLYNOW coupon code and it did show me that the same applied to my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1200/-. I called up MMT toll-free number and in starting they have asked me to wait for 90 days from the date of booking and now they are stating that I have not used that code for my booking whereas it was successfully applied. Because I have MMT Cash in my wallet which I was unable to use the same at the time of booking because for cashback I should be eligible for minimum 5000 transaction apart from convenience charges. When I insisted on the reason they did send me the log which ONLY developer or technical person can understand. I tried to go through that and I found that it is showing error 2-4 times during booking and age as 25 Yrs while my age is 31 yrs. My point is if they can play around with AGE they can surely play around with any data. As well as the data is in the word File too which can be manipulated by anyone. I would request MMT to relook into this issue and refund the same to my respective account. Was this information helpful? | |||||
Aug 2, 2018 Complaint marked as Resolved MakeMyTrip India customer support has been notified about the posted complaint. Verified Support Jun 28, 2018 MakeMyTrip India Customer Care's response Dear Nirmal Singh BishtGreetings from MakeMyTrip!!! We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your complaint, while validating your case we have found that, our concern team has handled your case and post checking with tech team have confirmed you that no deal code was entered at the time of booking. Tech logs have also been shared for the same. So, we regret to inform that no cash back would be possible on this case. We thank you for writing to us. Assuring you best of our services. Team-MakeMyTrip Care | |||||
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