[Resolved]  MakeMyTrip India — cashback not received for the booking id nf[protected]

Address:Mumbai City, Maharashtra, 400101
Website:www.makemytrip.com

I made a booking for the flight from Mumbai to Delhi and back from Delhi to Mumbai (NF[protected]). I did apply the FLYNOW coupon code and it did show me that the same applied to my booking. But MMT says the is not applied because of that they can't process my cashback of Rs. 1200/-. I called up MMT toll-free number and in starting they have asked me to wait for 90 days from the date of booking and now they are stating that I have not used that code for my booking whereas it was successfully applied. Because I have MMT Cash in my wallet which I was unable to use the same at the time of booking because for cashback I should be eligible for minimum 5000 transaction apart from convenience charges. When I insisted on the reason they did send me the log which ONLY developer or technical person can understand. I tried to go through that and I found that it is showing error 2-4 times during booking and age as 25 Yrs while my age is 31 yrs. My point is if they can play around with AGE they can surely play around with any data. As well as the data is in the word File too which can be manipulated by anyone. I would request MMT to relook into this issue and refund the same to my respective account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 2, 2018
Complaint marked as Resolved 
MakeMyTrip India customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2018
MakeMyTrip India Customer Care's response
Dear Nirmal Singh Bisht

Greetings from MakeMyTrip!!!

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your complaint, while validating your case we have found that, our concern team has handled your case and post checking with tech team have confirmed you that no deal code was entered at the time of booking. Tech logs have also been shared for the same. So, we regret to inform that no cash back would be possible on this case. We thank you for writing to us.

Assuring you best of our services.
Team-MakeMyTrip Care
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MakeMyTrip India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    39%
    Complaints
    8081
    Pending
    0
    Resolved
    3069
    MakeMyTrip India Phone
    +91 12 4289 8747
    +91 12 4462 8747
    +91 12 4462 8765
    MakeMyTrip India Address
    Tower A, SP Infocity 243, Udyog Vihar, Phase 1, Gurgaon, Haryana, India - 122016
    View all MakeMyTrip India contact information