MakeMyTrip India — Change Date Flight Booking

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I am extremely dissatisfied with the service provided by MYTRIP India and Scoot Airlines. While staying in Don Mueng, Thailand, I encountered several problems, one of which involved me getting lost. Secondly, the travel company from Jakarta refused to reimburse my money. Thirdly, the hotel I had booked, Nara Cafe and Hotel at Oi Saranakhom 7, Bangkok, Bangkok, 10210, cheated me. Lastly, on the 20th day of my stay in Don Mueng, I was directed to Sleepcase Hotel at 117 Soi Saranakhom 2 Songprapa Rd., Bangkok, 10210, instead of the female bunk bed I had booked at Nara Cafe and Hotel. Upon arrival, I was not provided with a room or locker key, and the room itself could not be locked. In a state of emergency, I had to contact the police to prevent being taken out of the city. Additionally, I attempted to book a flight for December 23rd, but MyTrip informed me that my ticket was non-refundable. Despite my efforts to seek further information on their website, I was unable to do so.

It is unfortunate that a large airline like Scoot and travel app company MYTRIP India have a policy that is detrimental to their customers.

While it may be understandable that a ticket cannot be refunded, it is unreasonable not to allow customers to reschedule. it is important to have the flexibility to reschedule in these situations. Consider a scenario where a customer plans a holiday, books a return flight in advance, and then experiences a robbery, illness, or a family emergency. I had to rebook my flight from Don Mueng Airport to Jakarta on December 23, 2023.
The flight, AirAsia QZ-251, departs at 11:20 a.m. It is bound for Indonesia. This was necessary because my original flight with SCOOT Aircraft from Suvarnabhumi Airport, Thailand, to Soekarno Hatta Airport, Jakarta, Indonesia, with FlyScoot aircraft number TR-617, PNR booking CBGRJQ, did not allow me to change the date. I feel disadvantaged both in terms of time and money. I had to pay 4080 TBH for the flight on the 2 and 5555 Rupiah for the flight from DMK to JKT on the 23, 2023. It was a bad experience. While this amount may seem like a small amount to some, it is quite a lot of a lot of money for others.