[Resolved]  MakeMyTrip India — charge twice for the room and booked 2 room for 1 person

Address:

Agra, Uttar Pradesh, 282001

Sir,
We have used makemytrip app to book a hotel sterling resort, agra from 30.1.19 to 31.1.19 and processed the payment. After submitting otp on the payment option, makemytrip app shows `payment failure` room not booked and asked to try again`. When i push the button `try again` they again asked the otp from bank. I submitted the otp again and my room booked.
After some time, i received the bank message that money debited twice by the makemytrip.
Then i called the customer care of makemytrip and after long long beep and holding call some executive came on the phone and asked about my problem. He told me to hold for some time to confirm from the hotel property, after sometime they told us that your 2 room booked and hotel is not ready to cancel the booking. I told them how can i stay in 2 rooms, then he told me that after your check out 1 room show ` no show` and we process your refund after consulting my management.
After that they never picked up my phone and disconnected my calls so many time.
Please help me to get my money refunded.