MakeMyTrip India — Charged my card without booking

Address:

MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

All of sudden my card was charged with Rs 4121 on 26th April 2022. I also received a message from makemytrip mentioning that I made the booking.

I immediately tried reaching out make my trip but there qas no option on the IVR to speak to any of their customer care team. There was no email found to escalate this issues and hence i used twitter to escalate this. But i didn't get response either. I called the bank and informed the same after which bank blocked my card and raised a dispute.

Today i spoke to MMT when i got connected by choosing an option to cancel the booking on IVR on which they informed me that amount is non refundable.

Now i want to take strict action against MMT for this grave criminal offense and penalise them for a huge compensation which wasted my time and effort.