[Resolved]  MakeMyTrip India — cheated without booking tickets after making the payment

Address:

Make My Trip India, Call center Office location: Kolkatta., 500039

I planned a holiday from aug 21st to 26th to Vietnam, I booked my flight tickets through Makemytrip. The whole trip costed me around 1.5lakhs for 3 o[censored]s (me, my husband and my baby).
I had my flight from Hyderabad to Hanoi on aug 21st but due to visa issue I couldn’t board the flight.
I fixed the visa issue and rescheduled my flight the next day with makemytrip paying an amount of 57380 which is a top up amount over the original booking. As the tickets were not available in economy class I upgraded to business class. The booking was made by makemytrip call center person Vaibhavi. After the booking they sent me the itinerary stating that ticket is confirmed and also the payment invoice. They said the e-ticket will be sent through email.
And then I called them several times to the customer service for the e-ticket and they had one answer wait for sometime.
I went to the airport to the checkin counter and then the airlines say there is no booking on my name.
I immediately called the customer care and they were online for 2 hours and then the checkin counter also got closed. Then the makemytrip supervisor Aakash says I need to make a fresh booking. MMT team played drama and cheated us without booking flight ticket.

All this happened at the wee hours of 1 am. I was with my 15 months old baby and even after their mistake makemytrip doesn’t provide any compensation. Because of their mistake, I lost 1 lakh Trip amount. MMT has to compensate this lost at any cost.